Those are the words of Lt. Col. Marc Sasseville, as recalled 18 years later in a new account of the Sept. 11, 2001 attacks from the perspective of decision-makers in Washington, survivors, military service members and the families of those aboard United Flight 93, which was hijacked before passengers fought back and brought the plane down.
Senior adviser Karl Rove, who was with Bush at the time, witnessed the phone conversation between the president and vice president.
Everything changed after the second plane hit the World Trade Center.
Graff's book includes accounts from survivors who were at the World Trade Center that day, as well as first responders who scrambled to help in the midst of utter chaos.
Those responding that day still credit the passengers on United 93 for their swift action, preventing the deadliest terror attack in history from being even worse.